Frequently Asked Questions

Why don't you list "as low as 1.39%" for your rates?

Using a teaser percentage rate like 1.39% is misleading. While no one wants to pay high rates, we don´t know what a merchant´s rate structure will be until we understand their individual business.

Because all merchant rates are set by the credit card companies including VISA, MasterCard, American Express, and Discover, credit card processors can´t have merchant rates lower than the rates set by the credit card companies! What matters most is paying the lowest total cost of ownership for your credit card processing.

What’s the difference between processing a credit card vs. a debit card?

Although these cards may have the VISA or MasterCard logos, they are NOT credit cards.  These cards are linked directly to the card holder’s checking account and will only be approved for a transaction if there are sufficient funds to cover the transaction. 

There are two ways a merchant can process a check card, by entering their pin number into a pin pad or by swiping the check card the same as a credit card. 

Online debit is also referred to as “pin based” debit.  A merchant must be set up to “capture” check card Personal Identification Numbers (PIN) using a pin pad connected to the merchants’ terminal.  By capturing a PIN, the merchant will be charged a transaction fee (debit fee) instead of paying his/her qualified rate.

Why don't you offer free credit card machines?

Ever hear the phrase, "If it sounds too good to be true, it probably is?" Free credit card machine offers typically include inflated prices elsewhere in the contract to redeem the free machine cost.

Review your contract or proposal closely for hidden fees. If you add these fees up, you may discover that the extra costs will be equal to the price of the credit card machine! You may get a free machine but end up paying more in the end.

Check out how these common hidden fees quickly add up:
Hidden Contract Fee or Term Estimated Monthly Fee Range
Monthly minimums $15 to $35
Annual fees $95 to $150
Supplies 3 times the cost ($5 paper increased to $15)
Early cancellation fee $195 to $400
Minimum contract term Average is 3 years
Access fees $5 to $10
PCI compliance fees $5 to $10
Rewards card surcharge $20 to $50

Leasing a credit card machine is no exception. An eBay Credit Card Terminals Buying Guide report recommends, "A 48–month lease could cost you over $1,000 for a credit card terminal that you could have purchased for much less."

Leasing is ok in some cases, but in most cases, you are better purchasing one as long as it includes a equipment life–time warranty and 30–day money back guarantee.