After you have reported a fraudulent case to a detective at your local police department, it can be difficult to go back to business as usual. Most businesses who make the effort to gather a case and report it to the authorities are significantly invested in the case, and want to continue their involvement.
The best thing you can do as an online retailer in assisting your case and your website security is to begin utilizing the following practices:
Establish an In-House Fraud Expert
Designate an employee to become the in-house fraud expert. It is not in your best interest to have customer service representatives immediately contacting customers about suspicious activities. Use a single person or small group who specialize in this type of customer interaction. You do not want to insult a valid customer with uninformed or inaccurate details. A specialized person or group will develop a gut instinct that helps pick out patterns, questions, and responses that are typical of cyber criminals.
Fight Attempted Fraud
If you prevent fraud before it happens, and you know your attacker, don’t just bask in the glow of your own crime-fighting savvy. If the crime is large enough, authorities can go after attempted fraud as well.
Respond Promptly
If you are certain you’ve been victimized, report it immediately. Be as helpful as you can, and answer any questions the detective has as thorough as possible. As the case builds, additional information may be required that only you can provide. Be honest and accurate. Not only does this help catch the criminal, but it also means that in the case of restitution, you will be at the top of mind.
Require a Payment Plan
There are some cases in which you will catch the cyber criminal before going to the authorities. If you do, you have the option of requiring the criminal to pay you back via a payment plan, instead of reporting them to the authorities. The majority of Internet fraud is committed by ordinary people who thought they could get away with it. Experts say that you are more likely to get your money back if you work out something outside of the court of law.
The greatest way to protect your business from Internet fraud is by employing credit card processing services from a company who proactively prevents it. Veritrans has the credit card processing fraud prevention your business needs with superior quality service and no hidden fees. Guaranteed. Veritrans offers retail, wireless, online, and MOTO processing for all types of major brand cards: Visa, MasterCard, American Express, Discover, JCB (Japan’s Credit Card), Pin-based debit cards and EBT (food stamps) cards.
Even if you already have an account somewhere else, call Veritrans for a free and confidential analysis of your current contract and fees. We will protect you from fraud, and help you understand and walk you through our cost-effective card processing service solutions.
